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FAQ
Average response time 1 hour by email
How do I place an order?
Choose your size and colour on the product page, then add it to your bag. Open the bag from the top right, check everything looks right, and continue to checkout. Enter your details, apply any discount code, pick a shipping method and pay. You will get a confirmation email straight away.
How long will my order take?
Orders are processed within 1–3 business days. Once shipped, delivery usually takes 5–8 business days, wherever you are.
Every order ships with tracking, so you can follow it the whole way.
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Yes. We ship worldwide with tracking, to more than 230 countries.
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What is your returns policy?
You have 30 days from the day your order arrives to request a return.
The item needs to be unworn and in its original condition and packaging, with tags on. Email sales@clarkandcove.com and we will send you the return details.
How do I track my order?
Use the order tracking page with the number from your shipping confirmation email.
Tracking can take a day or so to show movement after dispatch, which is normal.
How do I get in touch?
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Our support desk answers every email, usually within the hour.
Testimonials
More information on this pendant
She holds the heart, and that is unusual
Most breed pendants that involve a heart put the dog inside the heart, either a face set into an outline or a silhouette cut out of the middle. Lola is the other way round. She is a whole seated dog, and the faceted pink stone is hugged against her chest with a front paw curled in on each side of it. The stone takes up nearly all of her body, and she looks straight out over the top of it.
The rest of the breed sits in the chihuahua necklace collection.
A satin head, a polished body, one stone
The head is finished matte and the body is left bright, so the two catch light differently and the shape stays readable at a distance. Pink enamel fills the inside of both ears and lands again as two small cheek marks. The eyes, nose and mouth are black enamel. Everything else is bare silver-tone plating over zinc alloy, with no stones anywhere except the heart.
That restraint is the point. Cover her in stones as well and the pink heart stops being the first thing anyone sees. If the covered-in-sparkle version is what you want, that is the stone-set seated face.
The chain, and where the pendant lands
The chain is 50cm, about 20 inches. On most adults that sits just below the collarbone, high enough that a seated dog holding a pink heart is actually visible over a crew neck instead of disappearing into it. The photographs show a fine cable-style chain.
Add a name beside her on the same chain
If you want a name on the same chain, the engraved keepsake charm clips on beside her. More breeds are filed under dog lover gifts by breed.
Frequently Asked Questions
How long is the chain, and where will the pendant sit?
The chain is 50cm, about 20 inches. On most adults a 20-inch chain lands just below the collarbone, a little above the neckline of a crew-neck top. If you tend to wear your necklaces shorter, or layered, that is worth knowing before you order.
How do I look after the enamel?
A soft dry cloth is all she needs. Wipe her over after wearing, put her on after lotion and scent, and store her on her own between wears, so the pink enamel ears and cheeks and the faceted pink heart stay bright against the polished silver-tone alloy.
Can I put my dog's name on it?
Yes, on the Keepsake Engraved Charm, which clips beside her on the same chain. The pendant itself is shaped in one piece with all its detail already in it, and the charm takes two lines of eight characters each, so Bella, Peanut, Milo and Biscuit all fit. Bartholomew does not.
What if it is not right when it arrives?
You have 30 days from receiving it to request a return, unworn and in its original packaging. Email sales@clarkandcove.com and we will send instructions. Return postage is on you. If it turns up damaged, or it is the wrong item, tell us straight away and we will make it right.